About Us Services Solutions Contact Us Join Us
 
 


 

 

Customer Relationship Management (CRM) Solution

Customer Relationship Management: Helps You Focus on Your Customers

Our CRM Solution enable you to gather, organize, track, and share prospect, customer, competitor and product information. Our CRM Solution is an integrated Microsoft Windows NT-based, award-winning customer relationship management solution that enables emerging companies to manage the entire customer lifecycle.

Sales and Marketing

The Sales and Marketing application empowers you to focus on the right opportunities while giving you access to timely information. You get complete Contact, Lead, Opportunity and Account Management all in one package. Once a qualified lead becomes an opportunity, sales teams can be formed and managed, milestones set and measured, literature sent, competitor information accessed, correspondence generated and potential revenue forecasted. Plus, you can view your sales opportunities at any point and see exactly where you are in the sales cycle to provide management with up-to-date, verifiable revenue projections. With Our CRM Solution, you can also pinpoint your targets, capture highly qualified leads and perform cost/benefits ROI analyses on marketing activities. The result? Better prospects, shorter sales cycles, and more revenue.

Customer Support

Our CRM Solution Customer Support is a complete tool for managing - even anticipating - the support needs of your external customers. It enables you to efficiently manage your entire workload, from handling calls to requesting customer shipments. You can track all products your customers purchase, as well as any products that are returned for service or replacement. It keeps your support staff and customers totally informed at all times and your company's decision-makers up-to-date. Plus, it helps support departments identify and forecast their contribution to the bottom line, resulting in greater profitability and predictability.

Our CRM Solution's AnswerBook feature, an online store of answers to your customers' most frequently asked questions, makes it easy for anyone in your company to give fast and accurate answers. Our CRM Solution Customer Support enables you to deliver world-class service, resulting in more repeat business and stronger referrals.

An Integrated Solution

Implement Our CRM Solution in your support department, then add the Sales and Marketing features later and give your company a single-source, customer-centric solution. Or implement both solutions at the same time - CRM is designed to work either way. With our integrated solution, once you bring a new customer on board, your support department has access to the entire sales history for that customer. Customers no longer have to repeat themselves whenever their case is passed on to someone else. Everyone who interacts with a customer has access to the same customer information, making for a smooth transition from sales to support, and resulting in more satisfied customers.

The Best Value for Emerging Businesses

Easy to install and maintain. Clean user-interface. Shared prospect and customer information. Powerful functionality. Not to mention simple to configure and customize. With a scalable architecture that can grow as your business grows. And a true cost-of-ownership designed for the sensitive budgets of the emerging enterprise. It's easy to understand why over 3,000 companies worldwide use Our CRM Solution.

 
Home | About us | Services | Solutions | Contact us| Join us
© 2003 by VISION WEB Information Technology Ltd. All rights reserved. | Webmaster