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Customer
Relationship Management (CRM) Solution
Customer
Relationship Management: Helps You Focus on Your Customers
Our CRM Solution enable
you to gather, organize, track, and share prospect, customer, competitor
and product information. Our CRM Solution is an integrated Microsoft
Windows NT-based, award-winning customer relationship management
solution that enables emerging companies to manage the entire customer
lifecycle.
Sales
and Marketing
The Sales and Marketing
application empowers you to focus on the right opportunities while
giving you access to timely information. You get complete Contact,
Lead, Opportunity and Account Management all in one package. Once
a qualified lead becomes an opportunity, sales teams can be formed
and managed, milestones set and measured, literature sent, competitor
information accessed, correspondence generated and potential revenue
forecasted. Plus, you can view your sales opportunities at any point
and see exactly where you are in the sales cycle to provide management
with up-to-date, verifiable revenue projections. With Our CRM Solution,
you can also pinpoint your targets, capture highly qualified leads
and perform cost/benefits ROI analyses on marketing activities.
The result? Better prospects, shorter sales cycles, and more revenue.
Customer
Support
Our CRM Solution Customer
Support is a complete tool for managing - even anticipating - the
support needs of your external customers. It enables you to efficiently
manage your entire workload, from handling calls to requesting customer
shipments. You can track all products your customers purchase, as
well as any products that are returned for service or replacement.
It keeps your support staff and customers totally informed at all
times and your company's decision-makers up-to-date. Plus, it helps
support departments identify and forecast their contribution to
the bottom line, resulting in greater profitability and predictability.
Our CRM Solution's
AnswerBook feature, an online store of answers to your customers'
most frequently asked questions, makes it easy for anyone in your
company to give fast and accurate answers. Our CRM Solution Customer
Support enables you to deliver world-class service, resulting in
more repeat business and stronger referrals.
An
Integrated Solution
Implement Our CRM
Solution in your support department, then add the Sales and Marketing
features later and give your company a single-source, customer-centric
solution. Or implement both solutions at the same time - CRM is
designed to work either way. With our integrated solution, once
you bring a new customer on board, your support department has access
to the entire sales history for that customer. Customers no longer
have to repeat themselves whenever their case is passed on to someone
else. Everyone who interacts with a customer has access to the same
customer information, making for a smooth transition from sales
to support, and resulting in more satisfied customers.
The
Best Value for Emerging Businesses
Easy to install and
maintain. Clean user-interface. Shared prospect and customer information.
Powerful functionality. Not to mention simple to configure and customize.
With a scalable architecture that can grow as your business grows.
And a true cost-of-ownership designed for the sensitive budgets
of the emerging enterprise. It's easy to understand why over 3,000
companies worldwide use Our CRM Solution.
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