CHICAGO,
Illinois, (DCI CRM Expo) February 19, 2003 Epicor Software Corporation,
(NASDAQ: EPIC), a leading provider of integrated enterprise, eBusiness
and collaborative commerce software solutions for midmarket companies,
today announced an agreement with Microsoft Business Solutions
naming Epicor as a Microsoft Business Solutions Customer Relationship
Management (Microsoft CRM) authorized partner. With over 3,000
CRM customers and an award-winning CRM solution, Epicor has established
itself as a successful CRM vendor and is uniquely positioned to
market, implement and support Microsoft CRM in addition to its
own existing CRM solutions. Through the partnership, Epicor will
bring its extensive industry experience and established credibility
as provider of highly functional CRM solutions.
“We are
pleased to have Epicor join the ranks of Microsoft Business Solutions
partners for the Microsoft CRM solution, said David Thacher, general
manager of Customer Relationship Management at Microsoft Business
Solutions. “Epicor’s extensive experience in developing,
implementing and supporting customer relationship management solutions
will provide customers with integration and implementation services
that will maximize the return on their investment.
Complete
CRM Coverage for Small and Midsize Companies
Epicor will
continue to deliver its award-winning CRM solutions to small and
midsize enterprises looking to drive efficiency with solutions
that provide high-level functionality yet maintain a low total
cost of ownership. The agreement with Microsoft Business Solutions
will enable Epicor to apply its CRM expertise and resources to
customers of Microsoft CRM, broadening Epicor’s reach.
“Epicor’s
vast CRM expertise will allow us to work with Microsoft Business
Solutions to ensure customers always receive a CRM solution that
matches their technology needs and their budgets, said Doug Berry,
vice president and general manager of Epicor’s Clientele Group.
“With over 3,000 CRM customers and 12 years in the industry,
Epicor will add considerable value to Microsoft CRM through its
product expertise, support and knowledge of the industry.
Extended
Functionality and Value
The agreement
also provides an opportunity for Epicor to extend the features
and functionality of Microsoft CRM through an integration of its
Clientele CRM suite of solutions, including Epicor’s most recent
offering Clientele eMarketing.
Clientele
eMarketing allows you to swiftly design and deploy targeted e-mail
campaigns that deliver measurable results to help streamline business
processes, increase marketing productivity, improve communication,
drive sales and profits, and gain competitive advantage. Clientele
eMarketing manages the entire campaign cycle from identifying
and importing contacts to creating targeted e-mails with a corresponding
Web landing page. It delivers thorough reporting and analysis
tools to help you build more targeted marketing campaigns.
Leveraging
the Benefits of Web Services
Epicor announced
last spring its adoption of the Microsoft .NET Framework, and
was the first company to deliver a CRM solution architected from
ground up on Microsoft .NET. Because both Epicor’s Clientele
CRM solutions and Microsoft CRM have been built upon Microsoft’s
.NET technologies, the solutions offer near-limitless flexibility
and scalability, critical attributes for small and midsize enterprises
looking to protect their investment in current and future IT resources.
Since the release of Clientele Customer Support last summer, Epicor
has released two other CRM solutions built entirely on the Microsoft
.NET Framework including Clientele eMarketing.
